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FAQs

Questions Often Asked by Homeowners

What is Trouble Shooting?
Trouble shooting is the "detective work" involved in any electrical repair. We need every clue we can get to troubleshoot quickly and accurately. You can help us tremendously by giving us an accurate description of what the problem was, and also how and when the problem occurred. We test and examine your wiring of course, but first we listen to you, to find out exactly what you have experienced and why you have called us.
 
How long does Trouble Shooting generally take?
Trouble shooting a problem usually does not take very long. The average time is about 60 to 90 minutes. In many cases the solution to the problem is even easier than finding the problem. If we discover that the trouble shooting process will take additional time, we tell you before continuing.
 
How many technicians do you send on a service call?
Most of the time we send one technician. In some cases two technicians are necessary or more economical than one. In these cases, of course, we send two.
 
Can you fix the problem the same day?
We will make every effort to do so. More often than not we can fix the problem very quickly the same day. Some problems require a city permit, an inspection, or the power company to do work and we have to work with these entity's schedules.
 
How can I know how much this will cost?
Ask Us! We don't want to surprise you with a higher bill than you expect, anymore than you want to be surprised. Once we have diagnosed your electrical problem we will give you a straight forward price to fix it.
 
Why Instant Pricing?
You should NEVER have to pay the price for slow or inefficient service. But that's exactly what tends to happen when you pay service technicians by the hour instead of by the job. Because we charge by the job, you never pay for slow or lazy technicians or for run-around time for parts and other materials, and because it's in our best interests to work as efficiently as possible, we stock our trucks with every imaginable tool and part, and train our technicians to do the job efficiently and correctly the first time around.

When our technician arrives at your home he will do a thorough evaluation of your electrical system to determine exactly what your problem may be. He will then explain your repair options to you and then tell you the exact repair/installation cost before any work is done.

We want you, our customer, to be comfortable knowing the price quoted is the price we charge. There are never any surprises.

By removing the clock emphasis, our technicians don’t feel pressured to hurry, which might cause a mistake, but can take the time necessary to make sure the job is done right the first time.